Next Step Support Ltd Privacy Notice

Next Step Support Ltd provides a person centred Supported Living Accommodation Service to vulnerable Adults and would typically receive enquiries and referrals to our service from local Authorities. We employ and train staff to deliver these services to a high standard.

Our Privacy Policy therefore reflects how we handle Personal data for these 3 groups and explains how we use any personal information we collect about you when you use our website, contact us, contract for services with us, receive our services or work for us. All personal data is handled for a “Lawful Reason” and much of the data would be categorised within a “Special Category”.

Please note:  We do not use tracking cookies to specifically identify any potential contact.

What information do we collect about you?

Referring Authorities

We collect information about you when you make an enquiry or send a referral form requesting services. We also collect information when you voluntarily complete customer surveys or provide any feedback.

Service Users

We collect information about you when you are referred for an assessment through to placement, during your tenancy and support, and through continuous review, including your feedback.

Staff

We collect information about you when you apply for a position, during your recruitment and during your employment.

How will we use the information about you?

Referring Authorities

We collect information about you to manage and respond your enquiry and, if you agree, to email you about other vacancies we think may be of interest to you. We use your information only to deliver services requested or contracted by you, or to offer service locations when they become available.

Service Users

We collect information about you to ensure your support is personalised to your needs and fully supports you in a safe and effective manner. It would usually be necessary to share your information with other professionals as required, and, in accordance with your agreed plan.

Staff

We collect information about you to ensure that we comply with our Right To Work check obligations, have a current DBS and acceptable references and that you meet the requirements of the advertised and/or current job role. This includes assessing your current capabilities, your experience and availability, and your continuous development and performance

Access to your information and correction

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email or write to us at the following address. We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information that you think is inaccurate or no longer appropriate.

Next Step Support Ltd.’s use of Cookies
Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity. For further information visit www.aboutcookies.org or www.allaboutcookies.org. You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However, our website features will not function as a result.

We use the following cookies:

Cookie Name Purpose More information
Google Analytics _utma
_utmb
_utmc
_utmz
These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where vistors have come to the site from and the pages they visited. Click here for an overview of privacy at Google
 ICO site cookie acceptance ICOCookiesAccepted This cookie is used to record if a user has accepted the use of cookies on the ICO website.
WordPress wordpress_[hash] This cookie to store your authentication details. WordPress Cookies
wordpress_logged_in_[hash] This cookie indicates when you’re logged in, and who you are, for most interface use.
wp-settings-{time}-[UID] This cookie is used to customize your view of admin interface, and possibly also the main site interface.

 

Other websites

Our website contains links to other websites. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.

Marketing

Referring Authorities

We would like to send you information about our service when vacancies arise, which may be of interest to you.

We may also showcase services and case studies that may be of interest to you.

If you have consented to receive marketing, you may opt out at a later date. You have a right at any time to stop us from contacting you for marketing. If you no longer wish to be contacted for marketing purposes, please click here.

Service Users

We do not apply any form of Marketing to our service users. Information on new service locations is available to you, on request.

Changes to our privacy policy

We keep our privacy policy under regular review and we will place any updates on this web page. This privacy policy was last updated on 9/5/18

How to contact us

Please contact us if you have any questions about our privacy policy or information we hold about you: admin@nextstepsupport.co.uk

email: admin@nextstepsupport.co.uk Please include( SAR) in the subject title.

by post: Next Step Support Ltd, (SAR) c/o Administrator, 159a Chaseside, Enfield, EN2 0PW