A compliment for our Goff’s Oak team

August 12, 2021 3:40 pm

We were delighted to receive the following comments from a parent of a service user. “R’s flat is very well appointed with all modern accessories, kitchen appliances & furniture. R has settled very well and enjoys her flat and the independence it gives her. The Staff are very supportive and encouraging to her.  They are also welcoming to visitors and very approachable and I know that if I have any queries or concerns I can always phone the office. Now that COVID restrictions are easing staff are taking clients on outings which R has enjoyed. I am so relieved to see how well R is doing and how much she has progressed. Also she is now much more motivated and... View Article

A note of recognition for Caylee

August 12, 2021 3:30 pm

Supporting our service users typically means working with and collaborating with other professionals to achieve positive outcomes for our clients. Sometimes this includes service user interaction with the local Police service. Following a visit from detectives to talk to a service user about their behaviours of concern, the detectives observed another service user experience a mental health relapse and become verbally aggressive. They were impressed by how our support team, notably Caylee Macdonald,  managed the situation and calmed the service user. We subsequently received an email from a Detective Constable recognising the situation and our efforts, which included the following praise ” hats off to you and your team for the work you do”. Email on file.

A compliment to our Goff’s Oak team from the Hertfordshire Partnership University NHS Foundation Trust

July 21, 2021 11:30 am

We are delighted to be able to share this wonderful feedback from F, a care coordinator with the Hertfordshire Partnership University NHS Foundation Trust, sent to our Service Manager in our Goff’s Oak service.  Consent to publish has been given. WELL DONE  EVERYONE Dear Joey I just wanted to drop you a line about how impressed and touched I am by the care you and your staff have been giving to J. It is clear their work is so much more than just a job; it is a vocation. You have been so responsive, responsible, and communicative and thoughtful both with me and J. I never doubt that J is in good hands, which makes my job so much easier.... View Article

Bupa Employee Assistance Programme

July 21, 2021 11:05 am

We are committed to supporting our dedicated and valued  employees, and we recognise that we all have times in our life when we may need a little extra support. We are delighted to announce that we have  teamed up with Bupa to provide a  confidential telephone counselling service that is there to help employees take care of their mental health and wellbeing. This service provides unlimited 24/7 access to telephone support from qualified clinicians and experts who provide support around emotional wellbeing on everything from difficulties at work, anxiety and depression, relationship worries and bereavement. Employees  can also seek practical advice on areas such as money management, landlord disputes, divorce, and parenting, and also have unrestricted access to online health... View Article

A Compliment from the Enhanced Rehabilitation Outreach Service (HPU NHS Foundation Trust)

April 30, 2021 12:41 pm

We are delighted to receive and share another compliment about our support services. We appreciate receiving feed back and thank Nicole from the Hertfordshire Enhanced Rehabilitation Outreach Service (EROS), for  her  gracious comments. It is so rewarding for the team to know their efforts are appreciated. Well Done Hannah and the team.  Keep up the fantastic work. Nicole writes “Hannah and the team at Next Step Support are fantastic in everything they do. As a Community Mental Health team, it is very important for us to have good communication with the services we work with and this team do that really well. The team always keep us updated and go above and beyond to support the service users they work... View Article

A compliment from a local authority care co-ordinator -Shelby Court, Enfield

January 28, 2021 9:57 am

We  are always  appreciate and are delighted to receive  feedback and compliments on the  quality  of the personalised care that  our support workers and managers are providing . We have received the following compliments from a Care Coordinator,  within one of the local authorities we support. Consent has been given to publish.   Thank you for taking the time to send in this feed back, and Well Done to the team at Shelby Court. “Good afternoon Reshad, I hope you are keeping well and safe at this time. I just wanted to get in touch to offer some compliments/feedback about the team at Shelby Court. I recently have been covering for a colleague who is off sick and have been covering... View Article

Thunderbirds to the rescue !!!!

January 21, 2021 4:09 pm

Threat of  Boxing Day Floods Team Luton and Bedford sailed through, when potential flooding caused by Storm Bella, threatened our Rosewood service in Bedford on Boxing Day 2020. Much of Bedford had been issued emergency evacuation instructions. Although Rosewood had not, we beat the tide, and actioned swift safe informed decants, due to the high-risk of flooding from the River Great Ouse. 2020 has been a strange and challenging year globally, and whilst we all strive to excel in our roles, duties, and responsibilities, it is note worthy to highlight when our teams go above and beyond; on a daily basis,  doing our jobs the best way we can! Returning from leave, on Saturday 26th December 2020,the Rosewood Service Manager... View Article

Christmas Cheer – and a thank you from Margaret

January 14, 2021 12:40 pm

We have received a Thank You Card, from  Margaret, a client living at Cannon Kirk House, and we have featured this is our new recognition and thank you page.   Margaret’s Christmas Thank You Charlotte, our Service Manager at Cannon Kirk, reflects that  Christmas was a very different affair this year, with the country being in tier 4 and many of us being unable to see our loved ones. Thanks to the generosity of the company and the hard work of our staff, particularly Salmae Arheche, who had up until now never cooked a Christmas Dinner before, the individuals who live at Cannon Kirk were able to share a Christmas meal and have lots of fun.   Consent given to publish

A compliment on our service and response to covid.

January 6, 2021 2:32 pm

We are continuing to follow government advice, and taking the appropriate actions  and making adjustments to keep everyone safe within our services. We would like to share the following compliment, sent to one  our Service Managers, by the family of one of our service users reflecting on our approach.  We would also like to add our appreciation of all our staff for their continued dedication and commitment during these challenging times.   Hi Zarak, We just wanted to wish you all a very Happy New Year. Thank you all so much for all that you have done during the last year to keep all the residents and staff safe.  You have done a magnificent job in managing the changing of... View Article