A Compliment from the Enhanced Rehabilitation Outreach Service (HPU NHS Foundation Trust)

April 30, 2021 12:41 pm

We are delighted to receive and share another compliment about our support services. We appreciate receiving feed back and thank Nicole from the Hertfordshire Enhanced Rehabilitation Outreach Service (EROS), for  her  gracious comments. It is so rewarding for the team to know their efforts are appreciated. Well Done Hannah and the team.  Keep up the fantastic work. Nicole writes “Hannah and the team at Next Step Support are fantastic in everything they do. As a Community Mental Health team, it is very important for us to have good communication with the services we work with and this team do that really well. The team always keep us updated and go above and beyond to support the service users they work... View Article

A compliment from a local authority care co-ordinator -Shelby Court, Enfield

January 28, 2021 9:57 am

We  are always  appreciate and are delighted to receive  feedback and compliments on the  quality  of the personalised care that  our support workers and managers are providing . We have received the following compliments from a Care Coordinator,  within one of the local authorities we support. Consent has been given to publish.   Thank you for taking the time to send in this feed back, and Well Done to the team at Shelby Court. “Good afternoon Reshad, I hope you are keeping well and safe at this time. I just wanted to get in touch to offer some compliments/feedback about the team at Shelby Court. I recently have been covering for a colleague who is off sick and have been covering... View Article

Thunderbirds to the rescue !!!!

January 21, 2021 4:09 pm

Threat of  Boxing Day Floods Team Luton and Bedford sailed through, when potential flooding caused by Storm Bella, threatened our Rosewood service in Bedford on Boxing Day 2020. Much of Bedford had been issued emergency evacuation instructions. Although Rosewood had not, we beat the tide, and actioned swift safe informed decants, due to the high-risk of flooding from the River Great Ouse. 2020 has been a strange and challenging year globally, and whilst we all strive to excel in our roles, duties, and responsibilities, it is note worthy to highlight when our teams go above and beyond; on a daily basis,  doing our jobs the best way we can! Returning from leave, on Saturday 26th December 2020,the Rosewood Service Manager... View Article

Christmas Cheer – and a thank you from Margaret

January 14, 2021 12:40 pm

We have received a Thank You Card, from  Margaret, a client living at Cannon Kirk House, and we have featured this is our new recognition and thank you page.   Margaret’s Christmas Thank You Charlotte, our Service Manager at Cannon Kirk, reflects that  Christmas was a very different affair this year, with the country being in tier 4 and many of us being unable to see our loved ones. Thanks to the generosity of the company and the hard work of our staff, particularly Salmae Arheche, who had up until now never cooked a Christmas Dinner before, the individuals who live at Cannon Kirk were able to share a Christmas meal and have lots of fun.   Consent given to publish

A compliment on our service and response to covid.

January 6, 2021 2:32 pm

We are continuing to follow government advice, and taking the appropriate actions  and making adjustments to keep everyone safe within our services. We would like to share the following compliment, sent to one  our Service Managers, by the family of one of our service users reflecting on our approach.  We would also like to add our appreciation of all our staff for their continued dedication and commitment during these challenging times.   Hi Zarak, We just wanted to wish you all a very Happy New Year. Thank you all so much for all that you have done during the last year to keep all the residents and staff safe.  You have done a magnificent job in managing the changing of... View Article

A compliment from Amey

November 26, 2020 5:12 pm

Amey Chapman, a support worker at one of our newly established service in Bedford, has taken this opportunity to contribute towards our  staff recognition scheme, with her compliments and support for her  manager, Ian. To view Amey’s contribution in full on our  Staff Stories page, please click on the link A compliment from Amey  

Launching our new Staff Recognition Schemes

November 25, 2020 2:30 pm

We value all of our support workers and management staff and appreciate how committed, skilled and dedicated they are to supporting each other and and every client, at a consistently high standard, but with a personalised and individual approach. We always say thank you and appreciate compliments that we  receive from others, but we  also want to introduce a tangible means of recognising staff that have excelled during the previous quarter. We have launched 2 recognition schemes, commencing Qtr 3, for Support Workers and Managers respectively,  for Managers to nominate support and head office staff, on a quarterly basis, for an award for any  outstanding  achievement,  demonstrating excellence,  or going beyond what is expected. Best of Luck to Everyone -Keep... View Article

A Mental Health Commentary -An original work by Shauna-Marie

November 11, 2020 2:53 pm

Shauna-Marie,  is a service user , who has written a powerful and illustrative narrative to reflect her perspective of Mental Health.  We are delighted that Shauna-Marie asked us to showcase her work, and has consented for us to share it with you on our website. You can read Shauna-Marie’s powerful words on our Clients Success Story web page, or click on the direct link below. A Mental Health Commentary

Compliments from our clients and staff at one of our Bedford based services.

October 7, 2020 1:02 pm

It’s always pleasing and rewarding to receive recognition. When clients want to share and  express their appreciation, it goes a long way to endorsing the approach that the member of staff has taken, and shows the support is  real, meaningful and personal. When members of the support team take the time to reflect on the support they give each other, it strengthens their understanding and team work. We are pleased to share comments expressed by a client and member of staff from one of our services in Bedford.   Michelle Lee ( support worker) received the following recognition and compliments from a client. ( their consent has been given to publish) “Michelle as a staff member went above and beyond... View Article