Thunderbirds to the rescue !!!!

January 21, 2021 4:09 pm

Threat of  Boxing Day Floods Team Luton and Bedford sailed through, when potential flooding caused by Storm Bella, threatened our Rosewood service in Bedford on Boxing Day 2020. Much of Bedford had been issued emergency evacuation instructions. Although Rosewood had not, we beat the tide, and actioned swift safe informed decants, due to the high-risk of flooding from the River Great Ouse. 2020 has been a strange and challenging year globally, and whilst we all strive to excel in our roles, duties, and responsibilities, it is note worthy to highlight when our teams go above and beyond; on a daily basis,  doing our jobs the best way we can! Returning from leave, on Saturday 26th December 2020,the Rosewood Service Manager... View Article

Christmas Cheer – and a thank you from Margaret

January 14, 2021 12:40 pm

We have received a Thank You Card, from  Margaret, a client living at Cannon Kirk House, and we have featured this is our new recognition and thank you page.   Margaret’s Christmas Thank You Charlotte, our Service Manager at Cannon Kirk, reflects that  Christmas was a very different affair this year, with the country being in tier 4 and many of us being unable to see our loved ones. Thanks to the generosity of the company and the hard work of our staff, particularly Salmae Arheche, who had up until now never cooked a Christmas Dinner before, the individuals who live at Cannon Kirk were able to share a Christmas meal and have lots of fun.   Consent given to publish

A compliment on our service and response to covid.

January 6, 2021 2:32 pm

We are continuing to follow government advice, and taking the appropriate actions  and making adjustments to keep everyone safe within our services. We would like to share the following compliment, sent to one  our Service Managers, by the family of one of our service users reflecting on our approach.  We would also like to add our appreciation of all our staff for their continued dedication and commitment during these challenging times.   Hi Zarak, We just wanted to wish you all a very Happy New Year. Thank you all so much for all that you have done during the last year to keep all the residents and staff safe.  You have done a magnificent job in managing the changing of... View Article

A compliment from Amey

November 26, 2020 5:12 pm

Amey Chapman, a support worker at one of our newly established service in Bedford, has taken this opportunity to contribute towards our  staff recognition scheme, with her compliments and support for her  manager, Ian. To view Amey’s contribution in full on our  Staff Stories page, please click on the link A compliment from Amey  

Launching our new Staff Recognition Schemes

November 25, 2020 2:30 pm

We value all of our support workers and management staff and appreciate how committed, skilled and dedicated they are to supporting each other and and every client, at a consistently high standard, but with a personalised and individual approach. We always say thank you and appreciate compliments that we  receive from others, but we  also want to introduce a tangible means of recognising staff that have excelled during the previous quarter. We have launched 2 recognition schemes, commencing Qtr 3, for Support Workers and Managers respectively,  for Managers to nominate support and head office staff, on a quarterly basis, for an award for any  outstanding  achievement,  demonstrating excellence,  or going beyond what is expected. Best of Luck to Everyone -Keep... View Article

A Mental Health Commentary -An original work by Shauna-Marie

November 11, 2020 2:53 pm

Shauna-Marie,  is a service user , who has written a powerful and illustrative narrative to reflect her perspective of Mental Health.  We are delighted that Shauna-Marie asked us to showcase her work, and has consented for us to share it with you on our website. You can read Shauna-Marie’s powerful words on our Clients Success Story web page, or click on the direct link below. A Mental Health Commentary

Compliments from our clients and staff at one of our Bedford based services.

October 7, 2020 1:02 pm

It’s always pleasing and rewarding to receive recognition. When clients want to share and  express their appreciation, it goes a long way to endorsing the approach that the member of staff has taken, and shows the support is  real, meaningful and personal. When members of the support team take the time to reflect on the support they give each other, it strengthens their understanding and team work. We are pleased to share comments expressed by a client and member of staff from one of our services in Bedford.   Michelle Lee ( support worker) received the following recognition and compliments from a client. ( their consent has been given to publish) “Michelle as a staff member went above and beyond... View Article

Service Users Stories -during COVID

July 30, 2020 1:48 pm

We have all been concentrating on following advice and keeping safe and living with the restrictions imposed by lock down. However, some of our service users are certainly being positive and putting their time to good use. We have featured some of their recent  activities in our latest round of clients stories, featured in  our clients success story page,  including the one about the Pink Chicken. Intrigued? Please take a look at   My Success Story – our clients stories which can also be found under our Supported Living and Accommodation tab. All information used is with the consent of our clients.  

A Compliment and a Big Thank You and Well Done to all the team at Churchfield House

July 1, 2020 2:19 pm

It is always pleasing and rewarding to hear that our service user’s families feel our support is contributing to the fantastic progress their child is making and  we appreciate their taking the  time to compliment staff. It really makes a difference for us to hear it, especially from close family. We always share feed back with our support teams and of course, especially enjoy sharing such comments as the one below. Zarak, our Service Manager in Churchfield House, one of our services in Barnet, has received this compliment from one of our service user’s parents. We have been given permission to reproduce these comments, including all names, if we wish. All details can be collaborated in written records. Our service... View Article

Our new Registered Manager

May 27, 2020 8:42 am

We are delighted to announce that the Care Quality Commission has notified us of their  decision to register Mr Mohammad Shakil Kuderbux, as our Registered Manager – Personal care. Mohammad has worked in NSSL for a number of years as a Service Manger and latterly as Area Manager, and brings a wealth of experience, and lots of enthusiasm, to this role. Congratulations Mohammad.