A compliment from a local authority care co-ordinator -Shelby Court, Enfield

January 28, 2021 9:57 am

We  are always  appreciate and are delighted to receive  feedback and compliments on the  quality  of the personalised care that  our support workers and managers are providing . We have received the following compliments from a Care Coordinator,  within one of the local authorities we support.

Consent has been given to publish.   Thank you for taking the time to send in this feed back, and Well Done to the team at Shelby Court.

Good afternoon Reshad,

I hope you are keeping well and safe at this time.

I just wanted to get in touch to offer some compliments/feedback about the team at Shelby Court.

I recently have been covering for a colleague who is off sick and have been covering one of his clients MM at Shelby Court. MM has been very unwell, in and out of hospital in recent months. This has been a very challenging situation for the team at Shelby Court and I would like to give my compliments on their tireless efforts to engage with, support and maintain the safety of this patient. Their commitment to supporting her has been evident and it has been very much appreciated on my end when we have been dealing with the pressures of COVID19 and staff shortages.

In addition, I conduct the yearly review of one resident KM. Last year her hours were increased to help her to develop her personal care skills. At her most recent review in December, I was very pleased to see the intensive work which had been done with KM over the last year and the significant progress she has made as a result of staffs interventions. In my experience, it is very rare that an increase in hours is used in such a meaningful and positive way to such a degree that at this review, her care package was reduced to reflect this positive work. Again I would like to extend my compliments to the team for the great work they are doing. They clearly work in a person centred and meaningful way with the residents and the benefit of this is clear to see

NB

Mental Health Social Worker

Care Coordinator

Intensive Enablement Team

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