Thunderbirds to the rescue !!!!

January 21, 2021 4:09 pm

Threat of  Boxing Day Floods

Team Luton and Bedford sailed through, when potential flooding caused by Storm Bella, threatened our Rosewood service in Bedford on Boxing Day 2020. Much of Bedford had been issued emergency evacuation instructions. Although Rosewood had not, we beat the tide, and actioned swift safe informed decants, due to the high-risk of flooding from the River Great Ouse.

2020 has been a strange and challenging year globally, and whilst we all strive to excel in our roles, duties, and responsibilities, it is note worthy to highlight when our teams go above and beyond; on a daily basis,  doing our jobs the best way we can!

Returning from leave, on Saturday 26th December 2020,the Rosewood Service Manager , conducted a  handover with  the Area Manager, which included the heightening concerns posed by Storm Bella. This included consultation with the Managing Director. We went from monitoring the situation at 10.14 a.m, to considering the best strategy for the immediate situation,  discussed and agreed this on a conference call, emailed action plans, and by  lunchtime, had allocated safe places within our other services across the region, at Bedford House and Cannon Kirk in Luton,  maintaining support bubbles for clients, and by 12:17 pm it was “Thunderbirds are Go!”

Clients were consulted, consented, and supported to pack an essentials bag for 2 days, bedding, medication, all appropriate allied professionals, and family were informed including a lovely compliment received from the out of hours Duty Social Work Team  for Next Step Support being so proactive to safeguard our clients!

Part 1: Our Support Staff and Service Managers all came together efficiently and prioritised the priorities during what was a very unsettling time for clients. Clients were consulted, consented, and supported to pack an essentials bag for 2 days, bedding, medication, all appropriate allied professionals, and family were informed including a lovely compliment received from the out of hours Duty Social Work Team  for Next Step Support being so proactive to safeguard our clients!

Staffing levels accounted for, travel arrangements between sites coordinated,  health and safety checks / making safe completed and by 14:18 pm transfers were in full swing. Receiving sites were briefed about clients needs and clients were settled in and introduced to their new temporary services by 19:30 pm as the doors closed at Rosewood keeping the floods at bay.

An unusual situation, however, our teams provided fantastic continuity of care and support across the board. Reassurances and updates were provided regularly appropriately to clients throughout as we continued to monitor the threat of flooding ensuring all preventative steps had been taken and precautionary measures in place.

Part 2: Tuesday 29th December 2020 the Thunderbirds plan of action sprang forward once again for a smooth transition for all clients safely back to Rosewood to welcome in 2021!

Well-done and a special thank you to all the teams for the commitment and dedication to our clients – Great Teamwork!

… And yes,  the team have each been anointed with a Thunderbird character.

Jodi Myrie – Rosewood Manager: Virgil Thunderbird 3

Megan Cullen – Bedford House Manager: John Thunderbird 2

Charlotte Worker – Cannon Kirk Manager: Lady Penelope

Shereen Kassam – Area Manager: Scott Thunderbird 1

Reshad – Managing Director: Jeff (The Dad)

Categorised in: