March 25, 2020 10:45 am

In these unprecedented difficult and challenging times that have  affected the daily lives of everybody, we wish to assure our clients, their families and health professionals, and our staff of the practical measures that we are taking to prevent the spread of the  Corona virus, maintain the safety of our clients and staff, and maintain our supported living service.

We also want to recognise and thank  our  Support Workers and Managers for their dedication and commitment to maintaining the supported living services to our vulnerable clients, whilst they are experiencing the same personal concerns as every other member of the public.

We  are following Government Public Health advice and have been monitoring advice from the authorities that we support.

The Key Message is to restrict the spread of the virus and we have written directly to everyone of our clients families advising of a temporary restriction on visiting policy to allow visits only in certain compassion care situations. We have also advised and will support clients to use other  forms of communication, including telephone and video conferencing.

We have informed clients and explained to them the circumstances that we all find ourselves facing and the reasons for the actions we are taking.

We have always maintained a Business Continuity Plan, but have enhanced this with the specific information that has been published to plan and implement appropriate action .

The enhanced and specific plan is extensive  to ensure the continued management functions of the service are provided in a controlled, albeit restricted, manner and  includes,

  • steps to prevent the risk of the infection entering the service,  including the visiting policy, arrangements for regular Deep Cleaning,
  • and managing the  availability of Personal Protection Equipment,  and  management functions and temporary arrangements

We have commissioned “simplythepests”  to mist clean –  they call it “fogging” , to spray all of the 25 sites in our organisation with an antiseptic solution that kills 99.9999 % of pathogens in seconds, to supplement our own regime of deep cleaning.

We attach some photos of the mist cleaning activities being undertaken at one of our services in Luton.




We are continuing to work with the local authorities and CCG’s, and will continue to monitor public health announcements.

In the meantime, please do all that you can to keep yourself, your families and everybody safe.





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